BBC Help

I am having problems with BBC stations on satellite - can you help?

To receive digital TV via satellite but not through Freesat or Sky, you need to tune your equipment to the correct frequencies yourself. For help with tuning, please contact your equipment retailer, manufacturer or installer.

The BBC's Satellite service line-up and details of the frequencies can be found on the BBC Help Receiving TV and Radio website.

If you have lost any BBC channels and have a Freesat box, you may need to turn it off then on again to make it perform a retune. If that fails you may have to retune it. Please refer to your instruction manual.

To receive digital TV via satellite but not through Freesat or Sky, you need to tune your equipment to the correct frequencies yourself. For help with tuning, please contact your equipment retailer, manufacturer or installer.

Because of software limitations, BBC Red Button interactive channels are currently only available with Freesat or a Sky set-top box and viewing card.

Other free channels are also available, but some - such as Channel 4 and Five - are encrypted and require Freesat or a Sky set-top box and viewing card.

Viewers with a Free-to-Air receiver will need to retune to continue to receive the BBC services that are moving.

Did this answer your question?

• Yes, this did answer my question
• No, and I want to comment on how you can improve it
• No, can you help me?

Related questions

• Why can't I get my BBC local radio station on DAB?
• Why am I experiencing problems streaming BBC radio stations on my wi-fi radio?
• I'm having problems with my Freeview reception - can you help?
• Why am I having problems with the Red Button service on Freeview?

Didn't see your answer here?

For further help you can Contact Us.