BBC Help

There's a new digital TV channel available but it hasn't appeared on my channel lineup. How can I update my channels?

If you have a digital satellite, cable or broadband box, the channel list will usually be updated automatically. If you have a digital terrestrial box (Freeview, Top Up TV, BT Vision) or a digital TV, you may need to retune it yourself.

The retuning process runs a scan and finds all the available channels. Your box may have an Add New Channels option that you can use, but this may not pick up other changes such as channels being moved to a different multiplex or removed altogether.

How to retune

1. Switch on your digital box and/or TV.
2. Press Menu on the remote control.
3. Select the Setup or Installation option.
4. Select the 'First time installation' option (sometimes called 'Factory reset', 'Full retune' or 'Default settings').
5. Press OK if your equipment asks if you want to delete all your channels. Don't worry, this is normal.
6. If you are prompted for a code, try 0000 or 1234.
7. Channels will be automatically installed. This may take a few minutes and your equipment may shut down and restart.
8. After retuning, you will have to redo your Favourites list and other settings. If you retune a digital TV recorder, you also should reset future recordings.

For full retuning instructions for your particular model of digital box, including how to do a manual retune, check your equipment manual or go to Digital UK.

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