BBC Help

My digital TV picture breaks up and freezes - where can I get help with this?

There are a number of possible causes of picture break-up, pixelation or freezing. First, try restarting your digital box or TV, as there may be a glitch in the software. Simply unplug the box from the mains power supply for about 10 minutes and then plug it in again.

If this does not help, please use our reception problems tool to diagnose the problem and get advice on what to do.

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