BBC Help

Why doesn’t the new BBC homepage allow users to customise the page?

We know that some of our users valued the ability to customise the homepage. However our audience research shows that most users want to be able to filter content, (e.g. select content to view under a range of headings such as news & sport, knowledge, lifestyle etc) rather than actively customise. The homepage has historically enabled a measure of customisation but the majority of users haven't taken advantage of this.

When customisation features are highlighted, the perceived value is mixed; instead users tell us they place a higher value on being able to easily filter content, than re-order what's already there.

We're taking note of all feedback received and your comments are useful for us.

The BBC Opinion Survey will be kept open for few weeks and is a way for site visitors to tell us what they think of the new BBC Homepage.

Visitors can also send their comments to the following email address:

HomepageBetaFeedback@bbc.co.uk

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Related questions

• I've made a change on the bbc.co.uk homepage, but every time I come back to the page it's gone back to how it was before. How can I make sure my changes to settings are saved?
• How can I personalise/customise the new BBC homepage?
• How do I access news and sports content on the new homepage?
• When I try to set my location on the bbc.co.uk homepage using a county, it's not recognised. Why?

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